Retail Sales Lead

Road Runner Sports•San Diego, CA

22h•Onsite

About The Position

The Retail Sales Lead models and drives a WOW Customer Experience-focused selling culture, providing consistent leadership and support to achieve or exceed sales and profitability goals while exemplifying Road Runner Sports’ mission and values. In partnership with the store leadership team, the Retail Sales Lead leads by example across performance areas including the WOW Experience, Fit Zone, and KPI metrics. This position reports directly to the Retail Store Manager. The role supports a high-performance customer team through coaching, training, and recognition; maintains store standards and operational execution; and helps ensure a safe work environment. The Retail Sales Lead also helps manage the sales floor and store operations, including opening and closing the store and leading in the Store Manager’s absence. Scheduling flexibility, including evenings and weekends, is required based on business needs.

Requirements

High school diploma or equivalent required.
At least 1 year of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
Leadership skills, including excellent customer experience behaviors, urgency, attention to detail, creative problem-solving, sound decision-making, effective delegation and validation, and the ability to execute daily priorities efficiently.
Ability to work a flexible schedule, including nights and weekends depending on business needs.
Ability to perform the basic functions of the job.
Effective verbal and written interpersonal communication skills.
Openness to feedback and the ability to remain open-minded and adaptable to changing priorities.
Successful completion of a background check after acceptance of a potential offer and before the start date.

Nice To Haves

Associate’s degree from an accredited college or university and 1 year of related experience, or an equivalent combination of education and experience.
At least 1 year of relevant leadership experience in a fast-paced specialty retail selling culture.

Responsibilities

Maintain a positive, can-do attitude and remain open to feedback.
Maintain a branded store experience through visual execution, standards, and recovery.
Develop, support, and retain a high-performance customer team through coaching, training, and recognition.
Ensure a WOW customer experience through visual execution, standards, and customer engagement.
Build a culture of recognition and accountability that delivers exceptional customer experiences and drives sales and KPI results.
Assess and analyze business trends using available reporting, identify opportunities, and take appropriate action.
Validate and ensure execution of omni-channel initiatives.
Validate and ensure execution of customer loyalty initiatives and activities.
Assist store leadership with managing team member attendance and using the labor flex tool to align labor with business needs.
Organize, plan, and execute in-store visual merchandising in partnership with the management team.
Address and resolve employee issues or concerns with appropriate partnership.
Support strong inventory management and data integrity routines.
Support operational execution and compliance activities.
Maintain a safe work environment through ongoing safety training.
Coach and role-model selling behaviors that support the WOW Experience and the “100% Commitments.”
Maintain availability and scheduling flexibility according to business needs, including irregular hours, evenings, and weekends.
Consistently conduct Quality Reviews (QR’s).
Conduct new-hire training for all Fit Experts, including “Perfect Fit Finder.”
Prepare and conduct team meetings, highlighting retail initiatives and areas of focus.
Effectively open and close the store and lead the sales floor in the Store Manager’s absence.
Perform other essential duties as assigned.