Retail Sales Lead - Jordan Creek

POP MART•Jordan Creek, OR

About The Position

The Retail Sales Lead supports daily store operations and creates exceptional customer experiences while serving as a trusted leader on the sales floor. This role serves as Leader on Duty when the Store Manager or Assistant Store Manager is unavailable, directing the team, supporting sales performance, and helping ensure a premium customer experience. The position reports directly to the Store Manager. The Sales Lead coaches and motivates associates, promotes POP MART products and brand stories, supports store sales and key performance indicators, and identifies opportunities to improve store performance. The role also executes store procedures, maintains a safe and visually compelling environment, processes transactions, supports inventory and shipment activities, and implements visual merchandising and promotional standards. The position may also support events, collector experiences, pop-up activations, conventions, store openings, and Robo Shop operations, as applicable.

Requirements

At least 1 year of retail experience.
Passion for exceptional customer experiences and leading by example.
Strong communication, coaching, and interpersonal skills.
Ability to motivate others and foster a collaborative, inclusive team environment.
Strong organizational skills and excellent attention to detail.
Ability to make decisions and prioritize tasks in a fast-paced retail environment.
Ability to interpret business metrics and use data to improve store performance.
Ability to adapt quickly to changing priorities and business needs.
Basic computer and point-of-sale (POS) proficiency.
High school diploma or equivalent.
Must be at least 18 years of age.
Ability to stand and walk for extended periods throughout scheduled shifts.
Ability to frequently bend, reach, stoop, kneel, and climb ladders or step stools to stock and retrieve merchandise.
Ability to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.

Nice To Haves

Previous leadership, keyholder, or supervisory experience.
Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture.

Responsibilities

Lead by example to deliver an exceptional customer experience and foster a customer-first culture.
Serve as Leader on Duty when the Store Manager or Assistant Store Manager is unavailable and oversee smooth daily operations.
Coach, motivate, and support Sales Associates in achieving individual and store performance goals.
Build customer relationships by sharing information about POP MART artists, characters, products, collections, and collaborations.
Help achieve and exceed store sales goals and KPIs, including sales, conversion, UPT, ATV, and customer engagement.
Recommend products and promote key categories, limited-edition releases, and exclusive collections.
Identify opportunities to improve store performance and communicate operational needs or business opportunities to store leadership.
Execute opening and closing procedures and comply with company policies.
Maintain a clean, organized, safe, and visually compelling store environment.
Process customer transactions, returns, exchanges, and other POS activities accurately.
Support shipment processing, replenishment, stockroom organization, inventory accuracy, and cycle counts.
Follow cash handling, safety, and loss prevention procedures to help protect company assets.
Execute visual merchandising standards, marketing directives, and promotional displays.
Install fixtures, marketing materials, decals, and planograms for product launches and seasonal campaigns.
Refresh merchandising based on inventory, sell-through, and business priorities.
Support inventory audits, receiving, transfers, replenishment, and back-of-house organization.
Partner with store leadership to maintain inventory accuracy and product availability.
Stay current on POP MART products, artists, characters, and company initiatives as a brand ambassador.
Support in-store events, collector experiences, pop-up activations, conventions, new store openings, and other brand initiatives.
Support Robo Shop operations and coordinate with internal teams to provide a seamless customer experience where applicable.
Work evenings, weekends, holidays, and other peak business periods.