Retail Sales Lead

Road Runner Sports•Tempe, AZ

10d•$19 - $20•Onsite

About The Position

The Retail Sales Lead provides leadership and support to help achieve or exceed store sales and profitability goals while modeling a WOW Customer Experience-focused selling culture and Road Runner Sports’ mission and values. In partnership with the store’s leadership team, the role leads by example across customer experience, Fit Zone, and KPI metrics. The position reports directly to the Retail Store Manager. Responsibilities include maintaining a positive, feedback-oriented attitude; executing branded visual standards; coaching, training, and recognizing team members; driving customer engagement, sales, and KPI results; analyzing business trends; and supporting omni-channel, customer loyalty, inventory, operational, compliance, and safety initiatives. The Retail Sales Lead also supports labor and attendance management, resolves employee concerns in partnership with store leadership, conducts quality reviews and team meetings, trains new Fit Experts, and opens or closes the store and leads the sales floor when the Store Manager is absent. Scheduling requires flexibility, including irregular hours, evenings, and weekends. The role requires a high school diploma or equivalent. An associate degree and one year of related experience are preferred, as is at least one year of relevant leadership experience in a fast-paced specialty retail selling environment. The posting lists compensation of $18.50–$19.50 per hour in its compensation section; its overview separately describes $22.50 per hour as an $18.50 base plus a bonus of $4.00 or more per hour.

Requirements

High school diploma or equivalent.
Ability to perform the basic functions of the job.
Effective verbal and written interpersonal communication skills.
Openness to feedback and an adaptable, open-minded approach to changing priorities.
Ability to work a flexible schedule, including nights and weekends, based on business needs.

Nice To Haves

Associate degree from an accredited college or university and one year of related experience, or an equivalent combination of education and experience.
At least one year of relevant leadership experience in a fast-paced specialty retail selling culture.
Leadership skills including excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem-solving, sound decision-making, effective delegation and validation, and the ability to execute daily priorities efficiently.

Responsibilities

Maintain a positive, can-do attitude and remain open to feedback.
Maintain a branded store experience through consistent visual execution, standards, and recovery.
Develop, support, and retain a high-performance customer team through coaching, training, and recognition.
Deliver a WOW customer experience through visual execution, store standards, and customer engagement.
Build a culture of recognition and accountability that delivers exceptional customer experiences and drives sales and KPI results.
Assess and analyze business trends using available reporting to identify opportunities, solve problems, and take appropriate action.
Validate and ensure execution of omni-channel initiatives.
Validate and ensure execution of customer loyalty initiatives and activities.
Assist store leadership with managing team member attendance and using the labor flex tool to match labor to business needs.
Organize, plan, and execute in-store visual merchandising in partnership with the management team.
Address and resolve employee issues or concerns with appropriate partnership.
Support inventory management and data integrity routines.
Support operational execution and compliance activities.
Maintain a safe work environment through ongoing safety training.
Coach and role-model selling behaviors that support the WOW Experience and the “100% Commitments.”
Work a flexible schedule based on business needs, including irregular hours, evenings, and weekends.
Consistently conduct Quality Reviews (QRs).
Conduct new-hire training for Fit Experts, including “Perfect Fit Finder.”
Prepare and conduct team meetings, highlighting retail initiatives and areas of focus.
Effectively open and close the store and lead the sales floor in the absence of the Store Manager.
Perform other essential duties that may be assigned from time to time.