Retail Sales Lead

Road Runner Sports•San Diego, CA

15h•$20 - $24

About The Position

The Retail Sales Lead provides leadership and support to help achieve or exceed store sales and profitability goals while modeling a customer-focused selling culture and Road Runner Sports’ mission and values. In partnership with the store’s leadership team, this role leads by example across the WOW Experience, Fit Zone, and KPI metrics and reports directly to the Retail Store Manager. The role supports a branded store experience, develops and retains a high-performing team through coaching and training, and helps ensure effective execution of customer, sales, visual merchandising, inventory, and operational initiatives. The Retail Sales Lead also helps lead the sales floor, opens and closes the store, and supports store leadership in day-to-day team and business needs.

Requirements

High school diploma or equivalent required.
Leadership skills, including excellent customer experience behaviors, urgency, attention to detail, creative problem-solving, sound decision-making, effective delegation and validation, and the ability to execute daily priorities efficiently.
Ability to work a flexible schedule, including nights and weekends based on business needs.
Ability to perform the basic functions of the job.
Effective verbal and written interpersonal communication skills.
Openness to feedback and the ability to remain open-minded and adaptable to changing priorities.

Nice To Haves

Associate’s degree from an accredited college or university and one year of related experience, or an equivalent combination of education and experience.
At least one year of relevant leadership experience in a fast-paced specialty retail selling culture.

Responsibilities

Maintain a positive, can-do attitude and remain open to feedback.
Maintain a branded store experience through consistent visual execution, standards, and recovery.
Develop, support, and retain a high-performance customer team through coaching, training, and recognition.
Ensure a WOW customer experience through visual standards and customer engagement.
Build a culture of recognition and accountability that delivers exceptional customer experiences and drives sales and KPI results.
Assess business trends using available reporting, identify opportunities, and take appropriate action.
Validate and ensure execution of omni-channel initiatives.
Validate and ensure execution of customer loyalty initiatives and activities.
Assist store leadership with managing team member attendance and using the labor flex tool to align labor with business needs.
Organize, plan, and execute in-store visual merchandising in partnership with the management team.
Address and resolve employee issues or concerns with appropriate partnership.
Support strong inventory management and data integrity routines.
Support operational execution and compliance activities.
Maintain a safe work environment through ongoing safety training.
Coach and role-model selling behaviors that support the WOW Experience and the “100% Commitments.”
Work a schedule that meets business needs, including irregular hours, evenings, and weekends.
Conduct Quality Reviews (QRs).
Conduct new-hire training for Fit Experts, including “Perfect Fit Finder.”
Prepare and conduct team meetings highlighting retail initiatives and areas of focus.
Open and close the store effectively and lead the sales floor in the Store Manager’s absence.
Perform other essential duties as assigned.