Retail Sales Lead

Road Runner Sports•Seattle, WA

10d

About The Position

The Retail Sales Lead models and drives a customer-focused selling culture while providing leadership and support to achieve or exceed sales and profitability goals. In partnership with the store leadership team, this role leads by example across customer experience, Fit Zone, and KPI performance, while consistently exemplifying Road Runner Sports’ mission and values. The position reports directly to the Retail Store Manager. The role supports the development, coaching, training, and retention of a high-performing team; maintains visual, operational, and inventory standards; and helps ensure effective execution of sales, customer loyalty, and omni-channel initiatives. The Retail Sales Lead may open or close the store and lead the sales floor when the Store Manager is absent. Scheduling flexibility, including evenings and weekends, is required based on business needs. Road Runner Sports has 53 stores across the country and describes its values as Be Different, Bring the WOW, Build something great together, Get Moving, Stay Active, and Live Healthy. The stated compensation range is $23.00–$27.00 per hour, with the overview describing a $23.00 base plus a $4.00-or-more hourly bonus. A background check is required after acceptance of a potential offer and before the start date.

Requirements

High school diploma or equivalent required.
At least 1 year of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
Leadership skills, including excellent customer experience behaviors, urgency, attention to detail, creative problem-solving, sound decision-making, effective delegation and validation, and the ability to execute daily priorities efficiently.
Ability to work a flexible schedule, including nights and weekends depending on business needs.
Ability to perform the basic functions of the job.
Effective verbal and written interpersonal communication skills.
Openness to feedback and adaptability to changing priorities.
Successful completion of a background check after acceptance of a potential offer and before the start date.

Nice To Haves

Associate’s degree from an accredited college or university and 1 year of related experience, or an equivalent combination of education and experience.

Responsibilities

Maintain a positive, can-do attitude and remain open to feedback.
Maintain a branded store experience through visual execution, standards, and recovery.
Develop, support, and retain a high-performing customer team through coaching, training, and recognition.
Ensure a WOW customer experience through visual standards and customer engagement.
Build a culture of recognition and accountability that delivers exceptional customer experiences and drives sales and KPI results.
Assess and analyze business trends using available reports, identify opportunities, and take appropriate action.
Validate and ensure execution of omni-channel initiatives.
Validate and ensure execution of customer loyalty initiatives and activities.
Assist store leadership with team member attendance and use of the labor flex tool to align labor with business needs.
Organize, plan, and execute in-store visual merchandising in partnership with the management team.
Address and resolve employee issues or concerns with appropriate partnership.
Support inventory management and data integrity routines.
Support operational execution and compliance activities.
Support a safe work environment through ongoing safety training.
Coach and role-model selling behaviors that support the WOW Experience and the “100% Commitments.”
Work a flexible schedule, including irregular hours, evenings, and weekends, based on business needs.
Consistently conduct Quality Reviews (QRs).
Conduct new-hire training for Fit Experts, including “Perfect Fit Finder.”
Prepare and conduct team meetings, highlighting retail initiatives and areas of focus.
Open and close the store effectively and lead the sales floor in the Store Manager’s absence.
Perform other essential duties that may be assigned from time to time.