Retail Sales Lead

Road Runner Sports•Portland, OR

About The Position

The Retail Sales Lead models and drives a customer-experience-focused selling culture while providing consistent leadership and support to achieve or exceed sales and profitability goals. In partnership with the store’s leadership team, this role leads by example across the WOW Experience, Fit Zone, and KPI metrics, while exemplifying and fostering Road Runner Sports’ mission and values. The position reports directly to the Retail Store Manager. The role maintains the branded store experience and visual standards, develops and supports a high-performing team, and helps ensure effective customer engagement, sales results, and operational execution. The Retail Sales Lead may open or close the store and lead the sales floor in the Store Manager’s absence. Scheduling requires flexibility for business needs, including irregular hours, evenings, and weekends. Compensation is listed as $18.00–$22.00 per hour, with the overview describing a base of $18.00 plus a bonus of $4.00 or more per hour. A background check is required after acceptance of a potential offer and before the start date.

Requirements

High school diploma or equivalent required.
At least 1 year of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
Leadership skills, including strong customer-experience behaviors, urgency, attention to detail, creative problem solving, sound decision-making, effective delegation and validation, and the ability to execute daily priorities efficiently.
Ability to work a flexible schedule, including nights and weekends, depending on business needs.
Ability to perform the basic functions of the job.
Effective verbal and written interpersonal communication skills.
Openness to feedback and ability to remain open-minded and adaptable to changing priorities.

Nice To Haves

Associate’s degree from an accredited college or university and 1 year of related experience, or an equivalent combination of education and experience.
At least 1 year of relevant leadership experience in a fast-paced specialty retail selling culture.

Responsibilities

Maintain a positive, can-do attitude and remain open to feedback.
Maintain the branded store experience through visual execution, standards, and recovery.
Develop, support, and retain a high-performance customer team through coaching, training, and recognition.
Deliver a WOW customer experience through visual execution, store standards, and customer engagement.
Build a culture of recognition and accountability that supports exceptional customer experiences, sales, and KPI results.
Assess business trends using available reports, identify opportunities, and take appropriate action.
Validate execution of omni-channel initiatives.
Validate execution of customer loyalty initiatives and activities.
Assist store leadership with team-member attendance and use of the labor flex tool to align labor with business needs.
Organize, plan, and execute in-store visual merchandising in partnership with the management team.
Address and resolve employee issues or concerns with appropriate partnership.
Support inventory management and data-integrity routines.
Support operational execution and compliance activities.
Support a safe work environment through ongoing safety training.
Coach and role-model selling behaviors that support the WOW Experience and the “100% Commitments.”
Work a flexible schedule based on business needs, including irregular hours, evenings, and weekends.
Conduct Quality Reviews (QRs).
Conduct new-hire training for Fit Experts, including “Perfect Fit Finder.”
Prepare and conduct team meetings, highlighting retail initiatives and areas of focus.
Effectively open and close the store and lead the sales floor in the Store Manager’s absence.
Perform other essential duties as assigned.