About The Position

The Retail Sales Consultant delivers exceptional customer service and creates memorable brand experiences while helping customers discover Swarovski products. The role involves building customer relationships, promoting loyalty programs, meeting sales goals, and contributing to a welcoming and organized store environment. Consultants use digital tools to enhance the customer experience and stay informed about the brand’s products. The position is part-time and based at Valley Fair in Santa Clara, California. The pay range is $17.00–$20.00, with the opportunity to participate in a sales incentive bonus pay program. This compensation range is a good-faith estimate.

Requirements

  • Passion for fashion, luxury, or lifestyle brands.
  • Experience in a multicultural retail environment.
  • Excellent, proven customer service skills and a personality that builds trust.
  • Curiosity, empathy, a results-driven approach, teamwork, and a commercial mindset.
  • Digital savvy and comfortable using retail technology.
  • Confidence expressing individuality and bringing creative ideas to the team.

Responsibilities

  • Deliver outstanding customer service and create emotional connections through storytelling.
  • Build trust and lasting relationships with customers and promote loyalty programs.
  • Achieve individual and team sales goals and take accountability for results.
  • Collaborate with the team to create a welcoming, organized store environment.
  • Stay up to date on brand product knowledge and use digital tools to enhance the customer experience.

Benefits

  • Recognition awards celebrating achievements.
  • Exclusive employee discounts on Swarovski products.
  • Paid volunteering leave.
  • Global employee assistance program with support for mental, physical, and emotional health, managerial support, and financial and legal matters.
  • Comprehensive product and personal training.
  • Opportunities for career development.
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