Retail Sales Clerk II - Salt Lake City

State of Utah • Salt Lake City, UT

3d • Onsite

About The Position

The Retail Sales Clerk II supports the Department of Alcoholic Beverage Services’ service-focused mission by providing superior customer service in a fast-paced retail environment. The role involves helping customers select products, sharing product knowledge, accurately processing purchases, and contributing to safe and orderly store operations. It may also involve filling wholesale liquor orders for clubs, restaurants, and hotels, supporting inventory activities, and assisting store operations during busy periods or when management is absent.

The position is in-office/on-site at 1615 S Foothill Drive, Salt Lake City, Utah. Employees must be available for a flexible schedule with shifts Monday through Saturday between 8:00 AM and 11:00 PM. Stores are closed Sundays and state and federal holidays. Applicants must be at least 21 years old, able to lift up to 50 pounds, communicate effectively, provide excellent customer service, and pass a criminal background check.

Requirements

• Must be at least 21 years of age.
• Able to lift up to 50 pounds.
• Able to work a flexible schedule with various shifts Monday through Saturday from 8:00 AM to 11:00 PM.
• Must pass a criminal background check.
• Able to speak clearly and understand spoken information effectively.
• Able to provide excellent customer service by assessing customer needs and meeting high quality standards.
• Able to stand, walk over rough surfaces, bend, crouch, stoop, stretch, reach, and lift moderately heavy items up to 50 pounds, recurrently and/or for extended periods.
• Strong active listening and speaking skills, with the ability to communicate clearly and professionally.
• Ability to use logic and reasoning to assess alternatives and address daily challenges.
• Ability to recognize actual or potential problems and address them proactively.
• Positive service orientation and ability to support customers and team members.

Nice To Haves

• Preference may be given to current employees of the Department of Alcoholic Beverage Services.
• Ability to persuade, negotiate, guide conversations, and help reconcile differences or objections.
• Strong interpersonal awareness, including understanding customer reactions and responding with tact and professionalism.
• Ability to learn product inventory, make recommendations or conduct casual product demonstrations, and use basic sales techniques.

Responsibilities

• Greet and assist customers with finding products, making selections, and learning about products.
• Verify customer identification to ensure sales are made only to people 21 or older, screen for intoxication, and maintain situational awareness for loss prevention.
• Process cash and card transactions accurately, provide correct change, and balance the till at the end of a shift.
• Assist with receiving, inspecting, storing, and displaying merchandise.
• Fill wholesale liquor orders for clubs, restaurants, and hotels as required.
• Keep the facility clean, orderly, and safe, including occasional light maintenance such as clearing sidewalks.
• Assist with inventory spot-checks.
• Support store operations during peak times or in the absence of management.
• Learn the product inventory and provide product recommendations or casual demonstrations using basic sales techniques.
• Assess customer needs, maintain service quality, and respond proactively to customer feedback.

Benefits

• Job stability and reliable employment within a well-established organization.
• Career growth and opportunities to develop skills and gain leadership experience.
• Meaningful work contributing to community service and organizational goals.
• Supportive work environment that values cooperation and mutual support.
• Comprehensive benefits package and retirement options as a State of Utah employee.
• Guaranteed time off on Sundays and state and federal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed