Retail Service Representative (Service)- Salt Lake City

Andersen Corporation • West Salt Lake City, UT

5d • Onsite

About The Position

Renewal by Andersen is hiring a Retail Service Representative to join its Salt Lake City team. The role focuses on providing customer service to delivery partners and customers at Renewal by Andersen retail locations. The representative performs sales- and service-related data entry and administrative work, handles phone calls and directs people to appropriate resources, maintains records and supplies, and supports routine departmental projects. The position works under regular supervision and follows defined instructions and procedures, with some judgment required in applying them. The representative maintains general knowledge of Renewal by Andersen products and services, customers and delivery partners, business and technical tools, and department functions and KPIs.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Basic word processing and spreadsheet skills.
• Ability to develop and establish good interpersonal relationships.
• Ability to work and contribute in a team environment.
• Good phone etiquette and verbal and writing skills.
• Customer orientation.
• Flexibility and a positive outlook.
• Listening skills.
• Attention to detail.

Responsibilities

• Perform data entry and administrative tasks related to sales and service at Renewal by Andersen retail locations.
• Answer phone calls, determine the nature of the caller's business, and direct individuals to the appropriate resource.
• Sort, alphabetize, and file correspondence, forms, records, reports, and other materials according to filing systems.
• Search records and files for specific data.
• Post entries in books of account, ledgers, or other record-keeping logs.
• Perform routine typing or word processing, including preparing lists, envelopes, and form letters.
• Coordinate mailing, copying, and other administrative projects.
• Maintain stock levels of supplies and brochures.
• Serve as a department project team member and perform routine special orders or requests as needed.
• Maintain general knowledge of Renewal by Andersen products and services, customers and delivery partners, technical and business tools, and department functions and KPIs.

Benefits

• 401(k) plan with employer fixed contributions and company matching.
• Profit sharing.
• Medical, dental, and vision coverage.
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA), and Health Reimbursement Account (HRA).
• Life insurance.
• Paid time off and paid holidays.
• Paid maternity leave and paid parental leave.
• Career growth planning and nationwide career opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED