Retail Sales Clerk II - Salt Lake City

State of Utah Office of the Governor•Salt Lake City, UT

4d•Onsite

About The Position

The Retail Sales Clerk II works in an in-person retail environment for the Utah Department of Alcoholic Beverage Services (DABS), providing customer service and supporting store operations. The role involves helping customers select products, sharing product knowledge, verifying customers are at least 21, processing sales, handling merchandise, fulfilling wholesale orders when needed, and maintaining a safe and orderly store. The position is full-time in Salt Lake City. DABS stores are closed on Sundays and state and federal holidays; the schedule may include various shifts Monday through Saturday, between 8:00 AM and 11:00 PM. The successful candidate will work in a fast-paced setting, communicate professionally with customers and colleagues, and support the team during busy periods or when management is absent. The role requires physical exertion, including standing, walking, bending, reaching, and repeatedly lifting items weighing up to 50 pounds. A criminal history check is required.

Requirements

Must be at least 21 years old.
Able to lift up to 50 pounds.
Able to work a flexible schedule with various shifts Monday through Saturday between 8:00 AM and 11:00 PM.
Must successfully pass a criminal background check.
Able to speak clearly and understand spoken information effectively.
Able to provide excellent customer service by assessing customer needs and meeting high quality standards.
Able to communicate and interact professionally, listen actively, and convey information clearly.
Able to recognize customer reactions, maintain situational awareness, and respond tactfully in a fast-paced environment.
Able to use logic and reasoning to assess solutions to daily challenges and recognize potential problems early.
Able to stand, walk over rough surfaces, bend, crouch, stoop, stretch, reach, and lift moderately heavy items up to 50 pounds repeatedly and/or for long periods.

Nice To Haves

Preference may be given to current employees of the Department of Alcoholic Beverage Services.

Responsibilities

Greet and assist customers with finding products and making selections, and share product knowledge.
Verify customer identification to ensure sales are made only to people aged 21 or older; screen for intoxication and maintain situational awareness for loss prevention.
Process transactions accurately at the cash register, handle cash and card payments, provide correct change, and balance the till at the end of a shift.
Receive, inspect, store, and display merchandise.
Fill wholesale liquor orders for clubs, restaurants, and hotels as required.
Keep the facility clean, orderly, and safe, including occasional light maintenance such as clearing sidewalks.
Assist with inventory spot-checks.
Support store operations during peak times or when management is absent.
Learn product inventory, make product recommendations or conduct casual product demonstrations, and use basic sales techniques.
Assess customer needs, maintain service quality, and respond proactively to customer feedback.