Retail Sales Associate Part Time

BJ's Wholesale Club • Bellport, NY

9d

About The Position

The Retail Sales Associate promotes and sells BJ’s membership programs, including acquiring new members, renewing and upgrading memberships, and cross-selling loyalty programs and the co-brand credit card. The role also provides member assistance with questions, merchandise returns and exchanges, product lookups, and order pickups, including Buy Online and Pick Up In Club orders. The associate delivers courteous, efficient service, resolves or escalates member concerns, and follows club policies and procedures. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Prior frontline/customer-service or sales experience is preferred.
• Results-driven, with demonstrated success in achieving goals.
• Basic math skills are preferred.
• Computer proficiency is preferred.

Nice To Haves

• Prior frontline/customer-service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Promote BJ’s value proposition and membership benefits, including acquisition, retention, perks, and the member experience.
• Actively pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
• Drive toward established business benchmarks and sales goals.
• Maintain a clear understanding of BJ’s membership options and co-brand credit card.
• Serve as a first point of contact for membership and credit card applications, general questions, issues, merchandise returns and exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt/resale status.
• Resolve member concerns courteously and promptly; escalate issues to the PIC or MOD when necessary.
• Assist members with BOPIC (Buy Online and Pick Up In Club) orders.
• Maintain club policies and procedures and help deliver daily GOLD member and club standards.
• Work as a team, support a safe and positive environment, and perform other assigned duties, including work in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Daily Pay access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Medical plans, with optional dental and vision coverage.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan, allowing eligible team members to buy BJ’s common stock at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed