Retail Sales Associate, Montgomery Mall - Full Time
About The Position
As a Retail Selling Colleague, you combine results-focused selling with genuine hospitality to create memorable shopping experiences. You learn what customers need, offer personalized recommendations, connect them with appropriate products and services, and use product knowledge and customer engagement to meet sales goals and build loyalty. The role also involves keeping the shopping area clean, organized, and inviting, and supporting colleagues to deliver strong customer and store results. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling products, trends, and promotions, and ensuring the sales floor is ready for customers. They welcome customers, build relationships through friendly conversations, share loyalty-program benefits, and complete each interaction with attentive service. The position requires flexibility to work days, evenings, weekends, and holidays; schedules include weekend shifts and depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week.
Requirements
- No education or experience is required.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
- Comfort communicating with customers virtually, by phone, and in person.
- Ability to use point-of-sale technology, applications, electronic devices, and handheld equipment.
- Good understanding of products and ability to guide customers based on their needs, product features, and choices.
- Self-motivation to maintain product and trend knowledge and complete training through Macy’s educational resources.
- Strong interpersonal skills and ability to work with colleagues at different levels and across departments.
- Ability to adapt to changing priorities, work independently, and contribute to a team.
Responsibilities
- Greet and connect with customers in a friendly, genuine manner and support a positive shopping experience.
- Ask questions to identify customer needs and recommend relevant products, new arrivals, and additional items.
- Offer customers options and solutions to complete sales, and close out their shopping experience with care.
- Learn store products, services, loyalty programs, and sales systems to help customers and suggest additional items.
- Maintain department recovery standards, including the sales floor and fitting rooms.
- Present merchandise effectively, ensure pricing accuracy, and process markdowns accurately and promptly.
- Keep the shopping space clean, organized, and prepared for customers.
- Review sales goals, product information, trends, and promotions to prepare for customer interactions.
- Work collaboratively with colleagues to support customers, communities, and store results.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
