Retail Sales Associate, Pembroke Lakes - Full Time
About The Position
As a Retail Selling Colleague at Macy’s, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with appropriate products and services. You work toward sales goals by engaging customers and using effective selling behaviors, building trust and encouraging loyalty. The role also includes maintaining a clean, organized, inviting shopping space and is more than a cashier position. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, they welcome customers, build relationships, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits and provide a thoughtful closing to each customer interaction. Teamwork, dependability, continuous improvement, and achieving individual and store results are important parts of the role. This is a full-time position. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Willingness to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities.
- Ability to work independently and contribute to a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Engage customers with genuine hospitality, understand their needs, and offer personalized product and service recommendations.
- Achieve sales goals through customer engagement and effective selling behaviors.
- Build customer relationships and encourage loyalty by sharing information about the Loyalty program.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
- Update signs and pricing and support merchandise moves as needed.
- Collaborate with colleagues to serve customers and achieve individual and store results.
- Process register transactions and use handheld equipment and other technology as needed.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
