Selling and Support Captain, Pembroke Lakes - Full Time
About The Position
The Selling and Support Captain is an elevated hourly colleague who advocates for customers and serves as a role model for colleagues. The role uses expertise in customer satisfaction, merchandising, and brand loyalty to drive results through promotional and Omni selling initiatives. Under the supervision of a People Leader, the Captain communicates expectations and priorities to colleagues. Depending on the assignment, the role may involve fulfilling customer orders, merchandising, processing new products, or supervising the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.
Requirements
- Flexible availability for days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Effective communication with customers and ability to provide clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations, needs, priorities, and deadlines.
- High school diploma or equivalent.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Lead colleagues in the execution and completion of assigned tasks.
- Model outstanding customer service and provide colleagues with fast feedback on improving customer experiences.
- Resolve customer issues with customer-focused solutions.
- Promote the Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders with continuous feedback to improve customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in adherence to merchandise standards.
- Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used in selling and order fulfillment.
- Foster an environment of acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
