Selling and Support Captain, Polaris - Full Time

Macy's • Columbus, DE

4d

About The Position

As a Selling and Support Captain at Macy’s, you are an advocate for customers and a role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, building brand loyalty, and driving results through promotional and omnichannel selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Depending on your assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
• Communicate effectively with customers and provide clear direction to colleagues.
• Adapt quickly to changing customer expectations and needs.
• Be resourceful and adapt quickly to changing priorities and deadlines.
• High school diploma or equivalent.
• Ability to lift at least 50 pounds, stand for at least two consecutive hours, and perform required reaching, stooping, kneeling, crouching, and ladder climbing.
• Color vision.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• 1–2 years of direct retail experience preferred.

Responsibilities

• Lead colleagues in executing and completing assigned tasks.
• Model outstanding customer service and provide colleagues with timely feedback on improving customer experiences.
• Resolve customer concerns with customer-focused solutions.
• Promote Macy’s mobile app to enhance the in-store customer experience.
• Meet with People Leaders throughout the day to plan and monitor store activities.
• Provide People Leaders with ongoing feedback to improve customer experience and processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling registers.
• Lead and participate in following merchandise standards.
• Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and fulfilling customer orders.
• Depending on assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED