Selling and Support Captain, Westfarms - Full Time

Macy's • Farmington, CT

1d • Onsite

About The Position

The Selling and Support Captain is an elevated hourly colleague who advocates for customers and serves as a role model for colleagues. The role focuses on customer satisfaction, merchandising, brand loyalty, and driving results through promotional and Omni selling initiatives. Under the supervision of a People Leader, the Captain helps communicate expectations and priorities to colleagues and may fulfill customer orders, merchandise, process new products, or supervise the selling floor. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Effective communication with customers and ability to provide clear direction to colleagues.
• Ability to adapt quickly to changing customer expectations and needs.
• Resourcefulness and ability to adapt to changing priorities and deadlines.
• High school diploma or equivalent.
• Ability to lift at least 50 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Color vision.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• 1–2 years of direct retail experience.

Responsibilities

• Lead colleagues in executing and completing assigned tasks.
• Model outstanding customer service and provide colleagues with timely feedback on improving customer experiences.
• Resolve customer concerns with problem-solving and customer-focused solutions.
• Promote the Macy’s mobile app to enhance the in-store customer experience.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide People Leaders with continuous feedback to improve customer experience and processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling registers.
• Lead and participate in adherence to merchandise standards.
• Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and fulfilling customer orders.
• Depending on assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor.
• Foster an accepting and respectful environment and build authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED