Selling and Support Captain, Broadcasting Square- Full Time

Macy's • Wyomissing, PA

2d • Onsite

About The Position

As a Selling and Support Captain at Macy’s, you advocate for customers and serve as a role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, building brand loyalty, and driving results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Depending on the Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers and give colleagues clear direction.
• Ability to adapt quickly to changing customer expectations, needs, priorities, and deadlines.
• High school diploma or equivalent.
• Ability to lift at least 50 pounds; stand for at least two consecutive hours; and perform frequent lifting, moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Color vision.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• 1–2 years of direct retail experience.

Responsibilities

• Lead colleagues in executing and completing assigned tasks.
• Role-model outstanding customer experiences and provide colleagues with timely feedback.
• Resolve customer concerns with customer-focused solutions.
• Promote Macy’s mobile app to enhance the in-store customer experience.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide People Leaders with continuous feedback to improve customer experience and processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling registers.
• Lead and participate in maintaining merchandise standards.
• Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and fulfilling customer orders.
• Foster an accepting and respectful environment that builds authentic connections with colleagues, customers, and communities.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED