Selling and Support Captain, Broadcasting Square- Full Time

Macy's • Wyomissing, PA

2d • $17 - $27

About The Position

As a Selling and Support Captain, you are an advocate for the customer and a role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, and building brand loyalty, while driving results through promotional and omnichannel selling initiatives. Under the supervision of a People Leader, the Captain helps communicate expectations and priorities to colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Depending on the Captain assignment, the role may involve fulfilling customer orders, merchandising, processing new products, or supervising the selling floor to deliver exceptional customer service. The position includes leading colleagues, supporting store activities, maintaining merchandise standards, and promoting the Macy’s mobile app. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Effective communication with customers and ability to provide clear direction to colleagues.
• Ability to adapt quickly to changing customer expectations and needs.
• Resourcefulness and ability to adapt to changing priorities and deadlines.
• High school diploma or equivalent.
• Ability to meet the role’s physical requirements, including lifting at least 50 pounds, standing for at least two consecutive hours, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
• Color vision and frequent use of computers and other technology, including handheld equipment and cash registers, with ability to process register transactions.

Nice To Haves

• 1–2 years of direct retail experience preferred.

Responsibilities

• Depending on the assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service.
• Lead colleagues in executing and completing assigned tasks.
• Role-model customer advocacy and provide colleagues with timely feedback on improving customer experiences.
• Resolve customer concerns with a high level of service and customer-focused solutions.
• Promote the Macy’s mobile app to enhance the in-store customer experience.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide People Leaders with ongoing feedback to improve customer experience and processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling registers.
• Lead and participate in adherence to merchandise standards.
• Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used in selling and fulfillment.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED