Retail Sales Associate - Part Time

Sunnyside•Miami, FL

About The Position

The Wellness Advisor at Sunnyside advises recreational and medicinal customers and caregivers in selecting cannabis products suited to their needs. The role represents Cresco Labs’ mission to normalize, professionalize, and revolutionize cannabis, delivering a high-quality customer experience through customer service, product knowledge, and adherence to state and company compliance requirements. Responsibilities span the customer lifecycle, from check-in and consultation through order fulfillment and checkout, with regulatory compliance at the forefront. The position offers training in cannabis product knowledge, industry compliance, customer interactions, and consultative selling. It combines customer service with problem solving, inventory management, teamwork, and technical skills. Dispensaries are typically open seven days a week. Part-time schedules are 15–25 hours per week, usually around peak hours, and require flexibility across opening and closing shifts, weekends, and holidays.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and ability to engage with customers.
Ability to learn and apply technical and product-related information in a professional, consultative manner.
Ability to lift, carry, and balance up to 50 pounds, or up to 100 pounds with assistance.
Must be at least 21 years old.
Must comply with all legal and company regulations for working in the industry.
Must be legally authorized to work in the United States permanently without current or future employment-based visa sponsorship.

Nice To Haves

Retail or hospitality experience.

Responsibilities

Greet customers and provide a best-in-class experience.
Build customer relationships by asking questions, listening to customer needs, and fostering a welcoming and reassuring environment.
Educate customers about cannabis products and their varying effects on the human body to assist with product selection.
Use effective selling and cross-selling techniques to build baskets.
Verify customer documentation and identification.
Help verify that orders dispensed to customers are accurate and completed in a timely manner.
Label and package customer orders.
Handle cash accurately in the company’s Point of Sale system and follow Standard Operating Procedures.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with state regulations and company standards.
Perform routine inventory counts.
Keep product stock organized and compliant with regulations.
Assist managers with organizing sales floor merchandise and product displays.
Follow store security measures and safety requirements in accordance with company procedures.
Help maintain an organized and clean store environment for customers and the team.
Escalate employee or customer issues to management.