Retail Sales Associate - Part Time

Curaleaf•Brandon, FL

20d•Onsite

About The Position

As a Retail Sales Associate at Curaleaf, you’ll be the face of the brand and a resource for customers exploring cannabis products. You’ll provide top-tier service and help create a welcoming, informative, inclusive, and engaging experience by learning about customers’ needs, offering product guidance, processing purchases, and building trust. The role is suited to someone who enjoys working with people and a fast-paced retail environment. The position supports customer service, store operations, and sales performance. Associates help open and close the store, handle cash, check identification, maintain customer profiles, process transactions, keep the store organized and stocked, and assist with inventory and online orders. They work with the team to meet sales goals, communicate promotions and product updates, and support store needs as they arise. The role is part-time, with availability for 15–25 hours and shifts that may include evenings, weekends, holidays, and occasional overnights. The stated hourly pay rate is $15.00. The work environment may involve exposure to dust, pollen, and plant pathogens, as well as confined spaces and a fast-changing, high-stress setting.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role, focused on service and satisfaction.
At least 6 months of experience using point-of-sale (POS) systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Availability for varied shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills with customers and team members.
Strong multitasking skills and ability to shift priorities as needed.
Comfort with technology and willingness to learn new tools.
Solid time-management and organizational skills.
Effective de-escalation techniques and a calm, solution-oriented approach to customer concerns.
Basic math and computer application proficiency to support transactions and reporting.
Positive, proactive approach to resolving customer issues.
Strong conflict-resolution skills and ability to remain composed under pressure.
Initiative, a team-first attitude, and readiness to support store leadership.
Ability to build rapport and maintain customer relationships.
Collaborative spirit and commitment to teamwork.
Ability to stand for extended periods; walk; talk or hear; stoop, kneel, crouch, or crawl; use hands and fingers to feel; reach with hands and arms; and lift up to 25 pounds regularly. Occasional climbing, balancing, and lifting up to 50 pounds are also required.
Close vision (clear vision at 20 inches or less).
Ability to work in confined spaces and tolerate a high-stress, changing environment.

Nice To Haves

Sales experience focused on tracking KPIs and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment processes.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests warmly and professionally to provide an exceptional customer experience.
Build genuine customer connections, ask thoughtful questions, and offer personalized product advice.
Address customer concerns professionally and resolve issues to support satisfaction.
Encourage customer loyalty by signing guests up for rewards programs.
Work with the team to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow procedures and regulations.
Check identification, update customer profiles, and process transactions accurately.
Keep the store clean, organized, and stocked, including the sales floor and backroom.
Support inventory tasks, including restocking, fulfilling online orders, and counting products.
Meet and exceed daily sales goals through upselling, trust-building, and product knowledge.
Highlight deals and complementary products at checkout.
Stay informed about promotions and product updates.
Adapt to a fast-paced, changing retail environment.
Take on additional duties as needed to support the team and store success.