Retail Sales Associate Part Time

BJ's Wholesale Club • Bangor, ME

11d • $17 - $20

About The Position

The Retail Sales Associate promotes and sells BJ’s membership programs, including acquisition, renewals, upgrades, and cross-selling, while supporting a positive member experience. The role also serves as a first point of contact for membership questions, credit card applications, general inquiries, merchandise returns and exchanges, product lookups, and order pickups. The associate helps resolve member concerns, supports BOPIC (Buy Online and Pick Up In Club) orders, and follows club policies and procedures. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Results-driven, with proven success in achieving goals.
• Regular, predictable, full attendance.

Nice To Haves

• Prior frontline or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition, membership acquisition and retention, member perks, and the member experience.
• Pitch membership programs and sell membership products to potential and existing members in accordance with company policies and practices.
• Work toward business benchmarks and membership sales goals.
• Maintain a clear understanding of BJ’s membership options and co-brand credit card.
• Provide member service for membership questions, credit card applications, general inquiries, merchandise returns and exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly; escalate issues to the PIC or MOD when necessary.
• Assist members with BOPIC orders.
• Maintain club policies and procedures and support their application and compliance.
• Work in other departments and perform other duties as assigned.
• Deliver service excellence, maintain a safe and positive environment, and contribute to daily GOLD Member and Club Standards.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options, with optional dental and vision coverage, a Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed