Retail Sales Associate Part Time

BJ's Wholesale Club • Fort Myers, FL

6d • $17

About The Position

The Retail Sales Associate promotes and sells BJ’s membership and loyalty programs, including acquisition, renewals, upgrades, and cross-selling. The role also provides member assistance with credit card applications, general inquiries, merchandise returns and exchanges, product lookups, and order pickups. Associates are expected to deliver prompt, courteous service, resolve or escalate member concerns, and support a safe, positive member experience.

The position supports daily club standards, follows company policies and procedures, helps execute promotional plans, and may assist in other departments as needed. Regular, predictable, full attendance is an essential function. Availability is needed from 7:45 a.m. to 1:30 p.m. on weekdays and weekends.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Availability needed from 7:45 a.m. to 1:30 p.m. on weekdays and weekends.

Nice To Haves

• Prior frontline/customer service or sales experience.
• Results-driven approach with proven success in goal achievement.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition for membership acquisition, retention, perks, and the member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
• Drive toward established business benchmarks and membership sales goals.
• Understand BJ’s membership options and co-brand credit card.
• Provide service for membership questions, credit card applications, general inquiries, merchandise returns and exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist with BOPIC (Buy Online and Pick Up In Club) orders.
• Maintain club policies and procedures and support the application of club policies, procedures, and compliance.
• Help maintain GOLD club standards, including stocking items, executing promotional plans, maintaining accurate signage, and keeping the club clean and organized.
• Work collaboratively to help provide a safe and positive environment for members and team members.
• Perform other assigned duties, including working in other departments as needed.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options.
• Optional dental and vision plans.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with a company match for team members age 18 and older.
• Employee Stock Purchase Plan with shares available at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed