Retail Sales Associate Part Time

BJ's Wholesale Club • Exton, PA

7d

About The Position

The Retail Sales Associate promotes and sells BJ’s membership programs, supports membership acquisition and retention, and provides service for membership questions, credit card applications, merchandise returns and exchanges, product lookups, and member pickups. The role also assists with Buy Online and Pick Up In Club orders and works in other departments as needed. Associates are expected to provide courteous, efficient service, resolve or escalate member concerns, meet business-established goals, and follow club policies and procedures.

The position supports BJ’s GOLD Member Standards and club standards by greeting and appreciating members, helping maintain a safe and positive environment, and contributing to a clean, organized club with accurate signage and stocked merchandise. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Prior frontline/customer service or sales experience is preferred.
• Results-driven, with proven success in goal achievement.
• Basic math skills are preferred.
• Computer proficiency is preferred.
• Able to occasionally lift objects up to 50 pounds; lifting and moving heavier or awkward objects may require assistance.
• Regular, predictable, full attendance is an essential function.

Nice To Haves

• Prior frontline/customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Promote the BJ’s value proposition, membership acquisition, retention, member perks, and the member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
• Work toward goals established through business benchmarks and results.
• Understand BJ’s membership options and co-brand credit card offerings.
• Serve as a first point of contact for membership matters, credit card applications, general questions, issues, returns, exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt/resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist members with Buy Online and Pick Up In Club orders.
• Maintain club policies and procedures and support club standards, including stocked merchandise, promotional plans, accurate signage, and a clean, organized environment.
• Work in other departments as needed and perform other duties as assigned.
• Maintain regular, predictable, full attendance.
• Contribute to a safe, positive, inclusive, and collaborative environment for members and team members.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid vacation, personal, sick days, holidays, bereavement leave, and jury duty leave.
• Medical plan options.
• Optional dental and vision coverage.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares available at a 15% discount through after-tax payroll deductions. Eligibility requirements vary by position.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed