Retail Sales Associate - Part Time

Curaleaf•Lorain, OH

7d•Onsite

About The Position

As a Retail Sales Associate at Riviera Creek, managed by Curaleaf, you’ll represent the brand and help customers explore cannabis products while providing high-quality service. You’ll create a welcoming, informative, inclusive, and engaging experience by making personalized recommendations, handling purchases, and building trust with new and returning shoppers. The role supports store operations, sales goals, customer satisfaction, and a fast-paced, compliance-driven retail environment. The position is part-time, with availability of 5–29 hours per week; weekend availability is strongly preferred. The location is 2507 W Erie Ave, Lorain, OH 44053. The hourly pay rate is $15.00.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role focused on service and satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills.
Strong multitasking skills and ability to shift priorities.
Comfort with technology and willingness to learn new tools.
Time management and organizational skills.
Effective de-escalation techniques and a calm, solution-oriented approach to customer concerns.
Basic proficiency in math and computer applications.
Positive, proactive approach to resolving customer issues.
Strong conflict-resolution skills and composure under pressure.
Initiative, a team-first attitude, and readiness to support store leadership.
Ability to build rapport and maintain customer relationships.
Collaborative spirit and ability to work well within a team.
Ability to stand for extended periods; walk; talk or hear; stoop, kneel, crouch or crawl; use hands and fingers to feel; reach with hands and arms; and lift up to 25 pounds regularly.
Occasionally climb, balance, and lift up to 50 pounds.
Close vision (clear vision at 20 inches or less).
Ability to work in confined spaces and tolerate high stress, adapt, and remain flexible in a changing environment.

Nice To Haves

Sales experience focused on tracking KPIs and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment processes.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests professionally and provide an exceptional customer experience.
Build customer connections, ask questions, and offer personalized product advice.
Address customer concerns and resolve issues professionally.
Encourage customer loyalty by enrolling guests in rewards programs.
Work with the team to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow procedures and regulations.
Check identification, update customer profiles, and process transactions accurately.
Keep the sales floor and backroom clean, organized, and stocked.
Support inventory tasks, including restocking, fulfilling online orders, and counting products.
Meet or exceed daily sales goals through upselling, trust-building, and product knowledge.
Highlight deals and complementary items at checkout.
Stay current on promotions and product updates.
Adapt to a fast-paced and changing retail environment.
Take on additional duties as needed to support the team and store.