Retail Sales Associate Part Time
About The Position
The Retail Sales Associate promotes and sells BJ’s membership programs, including new memberships, renewals, upgrades, cross-selling, and the co-brand credit card. The role also provides member services such as answering questions, resolving concerns, processing merchandise returns and exchanges, looking up products, and assisting with pick-ups and BOPIC orders. The associate is expected to deliver efficient, courteous service and contribute to a safe, positive member experience while following club policies and procedures. The position supports daily club standards by working collaboratively, maintaining a friendly and positive attitude, and helping ensure merchandise is stocked, promotional plans are executed, signage is accurate, and the club is clean and organized. Regular, predictable, full attendance is an essential function. Other duties may be assigned, including work in other departments as needed.
Requirements
- Results-driven, with proven success in achieving goals.
- Regular, predictable, full attendance.
Nice To Haves
- Prior front-line customer service or sales experience.
- Basic math skills.
- Computer proficiency.
Responsibilities
- Promote BJ’s value proposition, membership acquisition, retention, perks, and member experience.
- Pitch and sell membership programs to potential and existing members in accordance with company policies and practices.
- Work toward membership sales goals and established business benchmarks.
- Understand BJ’s membership options and co-brand credit card.
- Serve as a first point of contact for membership questions, credit card applications, general inquiries, issues, merchandise returns and exchanges, product lookups, and pick-ups.
- Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt/resale status.
- Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
- Assist members with BOPIC orders.
- Maintain club policies and procedures and support a safe, positive environment.
- Help meet daily GOLD member and club standards, including greeting members, maintaining stocked merchandise and promotional plans, accurate signage, and clean, organized spaces.
- Work in other departments and perform other duties as assigned.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Three medical plan options, with optional dental, vision, Health Savings Account, and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
