Retail Sales Associate - Womens Shoes, Springfield - VA - Full Time

Macy's • Springfield, VA

2d • Onsite

About The Position

As a Retail Selling Colleague in the Women’s Shoes department, you combine results-focused selling with genuine hospitality to create standout shopping experiences. You learn customers’ needs, offer personalized recommendations, connect them with suitable products and services, and use product knowledge and customer engagement to achieve sales goals and build loyalty. The role also includes maintaining a clean, organized, and inviting shopping space.

Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions. Throughout the day, they welcome customers, build friendly relationships, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, help customers complete their purchases, and work collaboratively with teammates to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to work independently and as part of a team, adapt to changing priorities, and be resourceful.
• Ability to use electronic devices, computers, handheld equipment, and cash registers.
• Ability to stand for at least two consecutive hours.
• Ability to lift at least 25 pounds.
• Ability to talk, move constantly, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Understand customers’ needs and provide personalized product and service recommendations.
• Engage customers with genuine hospitality, product knowledge, and smart selling behaviors to meet sales goals and build loyalty.
• Acquire new customers by opening credit accounts and sharing loyalty program benefits.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Maintain a clean, organized, and shoppable sales floor and fitting rooms.
• Update signs and pricing and support merchandise moves as needed.
• Help customers complete purchases and end interactions with a sincere thank-you.
• Collaborate with colleagues to serve customers and achieve individual and store results.
• Use handheld equipment, computers, and cash registers to perform job functions and process transactions.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed