Retail Sales Associate - Part Time

Sunnyside•Newark, OH

About The Position

The Wellness Advisor at Sunnyside advises recreational, medicinal, and caregiver customers on selecting cannabis products that meet their needs, while representing the company’s mission to normalize, professionalize, and revolutionize cannabis. The role uses customer service skills, product knowledge, and compliance with state regulations to provide a high-quality customer experience. Responsibilities span the customer lifecycle, from check-in and consultation through order fulfillment and checkout, with regulatory compliance central to all tasks. The position combines customer service, consultative selling, problem-solving, inventory management, teamwork, and technical tasks. Training is provided in cannabis product knowledge, industry compliance, and handling different customer interactions. Dispensaries are typically open seven days a week, and flexibility is valued for opening and closing shifts, weekends, and holidays. Part-time schedules are 15–25 hours per week and are typically based around peak hours.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and ability to engage with customers.
Ability to learn and apply technical and product-related information in a professional, consultative manner.
Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
Must be at least 21 years old to apply.
Must comply with all legal and company regulations for working in the industry.
Must be legally authorized to work in the United States permanently without current or future employment-based visa sponsorship.

Nice To Haves

Retail or hospitality experience.

Responsibilities

Greet customers and provide a high-quality experience.
Build customer relationships by asking about and listening attentively to customer needs, creating a welcoming and reassuring environment.
Educate customers about cannabis products and their varying effects on the human body to assist with product selection.
Use effective selling and cross-selling techniques to build baskets.
Verify customer documentation and identification.
Help verify the accuracy of customer orders being dispensed in a timely manner.
Label and package customer orders.
Handle cash accurately in the company Point of Sale system and follow standard operating procedures.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with regulatory and company standards.
Perform routine inventory counts and ensure product stock is organized and compliant.
Help managers organize sales floor merchandise and product displays.
Follow company procedures for store security and safety compliance.
Help keep the store organized and clean for customers and team members.
Escalate employee or customer issues to management.