Retail Sales Associate, Ft Myers - Full Time
About The Position
As a Retail Selling Colleague at Macy’s, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn what customers need, offer personalized recommendations, and connect them with appropriate products and services. You engage customers on the sales floor and in fitting rooms, use product knowledge and smart selling behaviors, work toward sales goals, and build customer trust and loyalty. The role also includes maintaining a clean, organized, and inviting shopping space. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top sellers, and staying informed about trends and promotions. During the day, they welcome customers, build personal relationships, recover the sales floor and fitting rooms, update signs and pricing, support merchandise moves, share Loyalty program benefits, and thank customers. They collaborate with teammates, take pride in their work, and continue learning to support individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Interest in meeting daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and eagerness to start a new venture, with the ability to adapt to changing priorities.
- Ability to work independently and contribute to a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Engage customers with a warm welcome and personalized conversations to understand their needs.
- Recommend products and services using product knowledge and current information about trends, promotions, new arrivals, and top sellers.
- Use smart selling behaviors and customer engagement to achieve daily sales goals and store results.
- Build customer relationships and loyalty, including sharing the benefits of the Loyalty program.
- Maintain a clean, organized, and inviting sales floor and fitting rooms by recovering merchandise and supporting merchandise moves.
- Update signs and pricing as needed.
- Prepare for the day by reviewing sales goals and learning about products and promotions.
- Work collaboratively with colleagues and provide customers with a sincere, helpful experience through checkout and departure.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
