Seasonal Retail Commission Sales Associate - Fine Jewelry, Ft Myers

Macy's•Fort Myers, FL

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build client relationships through consultative selling, genuine hospitality, and active use of the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory, fulfillment, and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with teammates to achieve sales goals and uphold operational excellence. The role includes maintaining an organized, clean, and shoppable sales floor; staying informed about sales goals, new arrivals, trends, and promotions; assisting customers with recommendations, fittings, and digital shopping tools; and processing, presenting, organizing, storing, and replenishing stock. You update signs and pricing, support merchandise moves, promote loyalty benefits, and provide attentive service through each customer interaction. The position is seasonal and requires flexible availability for days, evenings, weekends, and holidays. Schedules include weekend shifts, with hours based on business needs and colleague availability. The job requires 1–2 years of related experience and involves frequent standing, moving, reaching, lifting, and use of computers and other technology.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming shopping experience.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales and operational goals and comply with stock presentation, replenishment, and asset protection requirements.
Ability to stand for at least two consecutive hours.
Ability to lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend items suited to their preferences and budgets.
Build customer relationships through consultative selling and active use of clienteling tools and programs.
Meet and surpass sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Maintain an organized, clean, and shoppable sales floor and ensure merchandise is accurately presented and secure.
Process, organize, store, replenish, and support fulfillment of stock; update signs and pricing and assist with merchandise moves.
Support sales events, vendor events, and department operations.
Stay informed about new arrivals, trends, promotions, and product launches through training and vendor education.
Collaborate with teammates to achieve sales goals and operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice