Seasonal Retail Commission Sales Associate - Fine Jewelry, Ft Myers

Macy's•Fort Myers, FL

1d•$15 - $21

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select pieces suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and the clientele program. Alongside meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the department. The role includes preparing and maintaining the sales floor, reviewing goals and product information, engaging customers, processing and replenishing merchandise, updating signs and pricing, and using loyalty and clienteling tools. Flexible availability is required, including days, evenings, weekends, and holidays. Schedules include weekend shifts; hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week, and part-time colleagues for 12–24 hours per week. This position requires talking, lifting, constant movement, standing, reaching, and use of computers and other technology. Colleagues must be able to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, reach above eye level, and perform tasks requiring close vision, color vision, depth perception, and focus adjustment.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Ability to perform tasks requiring close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Deliver welcoming, knowledgeable, and personalized service to Fine Jewelry and Watch Complex customers.
Use product knowledge to educate customers and recommend items suited to their preferences and budgets.
Build customer relationships through consultative selling, hospitality, and use of clienteling tools.
Meet and surpass daily sales goals, including client and protection plan goals.
Promote loyalty, warranty, and credit account programs and explain loyalty benefits.
Support inventory, fulfillment, merchandise processing, storage, organization, and replenishment.
Maintain accurate pricing and signs, merchandise security, asset protection compliance, and an organized, shoppable presentation.
Participate in sales events, vendor training, and product education.
Use point-of-sale technology and digital tools to complete transactions and support the shopping experience.
Collaborate with colleagues to support special events, sales goals, and operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice