Rugs, Ft Myers - Full Time

Macy's•Fort Myers, FL

8h•$15 - $21

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in Macy’s Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, promoting the loyalty program, and demonstrating product knowledge to educate customers and meet their needs. The role includes helping customers select furniture and related products, completing orders using technology, participating in product training, resolving service and delivery issues, maintaining contact before and after delivery, and following asset protection and inventory control procedures. Colleagues are expected to foster an accepting and respectful environment that supports authentic connections with customers, coworkers, and communities. This is a full-time position. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays.
Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
Resourcefulness and the ability to adapt quickly to changing priorities.
Ability to perform the physical requirements of the role, including lifting at least 50 pounds, standing for at least two consecutive hours, frequent movement and reaching, and stooping, kneeling, crouching, and climbing ladders.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Color vision.

Responsibilities

Engage with customers to understand their furniture needs and demonstrate knowledge of store products and services to build sales and minimize returns.
Offer personalized recommendations and suggest complementary products.
Use technology to complete customer orders, help customers envision and select suitable products, and assist customers using devices to shop and compare.
Participate in ongoing product knowledge training through technology and vendor partners.
Provide high-level customer service through problem-solving and customer-focused solutions, including converting returns into exchanges and expediting delivery issue resolution.
Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
Follow asset protection and inventory control compliance procedures.
Foster an accepting and respectful environment that strengthens relationships and supports authentic connections with colleagues, customers, and communities.
Meet sales goals, sell protection plans, manage return rates, promote the loyalty program, and use product knowledge to educate customers.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice