Retail Sales Associate - Part Time

Curaleaf•Wayne, PA

6d•Onsite

About The Position

Curaleaf is seeking a part-time Retail Sales Associate to represent the brand and help customers explore cannabis products. The associate delivers welcoming, informative, inclusive service; builds trust; offers personalized product recommendations; processes purchases; and supports a positive customer experience in a fast-paced, compliance-driven retail environment. The role also supports store operations, including opening and closing, cash handling, ID checks, customer profile updates, transaction processing, maintaining store standards, restocking, online order fulfillment, and inventory counts. Associates are expected to contribute to sales goals, keep current on promotions and products, and work collaboratively to support the store and its leadership.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role focused on service and customer satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills.
Strong multitasking skills and ability to shift priorities.
Comfort with technology and willingness to learn new tools.
Time-management and organizational skills.
Effective de-escalation and conflict-resolution skills, with a calm approach to customer concerns.
Basic math and computer application proficiency.
Positive, proactive approach to resolving customer issues.
Ability to remain composed under pressure.
Initiative and a team-first attitude, including readiness to support store leadership.
Ability to build rapport and maintain customer relationships.

Nice To Haves

Sales experience focused on tracking KPIs and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests warmly and professionally.
Build customer relationships, ask thoughtful questions, and provide personalized product advice.
Address customer concerns professionally and resolve issues to support satisfaction.
Encourage customer loyalty by enrolling guests in rewards programs.
Collaborate with the team to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow procedures and regulations.
Check identification, update customer profiles, and process transactions accurately.
Keep the sales floor and backroom clean, organized, and stocked.
Support inventory work, including restocking, fulfilling online orders, and counting products.
Work toward daily sales goals through upselling, trust-building, and product knowledge.
Highlight promotions and complementary products at checkout.
Stay current on promotions and product updates.
Adapt to changing priorities and the fast-paced retail environment.
Take on additional duties as needed to support the team and store.