Retail Sales Associate (Stone)

Floor & Decor • Warwick, RI

3d • Onsite

About The Position

Floor & Decor’s Retail Sales Associates help customers find products for their projects by providing friendly, accurate service and support. They help maintain a fast-paced, safe sales-floor environment by keeping assigned departments clean, stocked, and ready for customers. Associates may be hired for full-time or part-time positions and may be asked to assist in other areas of the store as needed.

The role involves customer engagement and product recommendations, sales-floor upkeep and merchandising, checkout and payment processing, and compliance with company service, safety, and cash-handling procedures. Associates must be able to work accurately in a fast-paced environment and meet the listed physical requirements. Some positions may require forklift certification; where permitted by state law, heavy-equipment certification requires passing a drug test.

Requirements

• Must be at least 18 years old.
• Knowledge of basic math skills.
• Customer service experience.
• Ability to handle multiple tasks and work well under pressure.
• Ability to meet the physical requirements: exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to move objects; frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl; often use hands and fingers to handle or feel objects.
• Some positions may require completion of forklift certifications through Floor & Decor.
• Where permitted by state law, successful passage of a drug test is required for certification to use heavy equipment.

Nice To Haves

• Friendly and enthusiastic.
• Entrepreneurial and hard-working.
• Honest and accountable.
• Excellent communication and listening skills.

Responsibilities

• Connect with customers, ask about their projects, recommend products, and build enthusiasm for their purchases.
• Provide outstanding customer service and exceed customer expectations when assisting them.
• Maintain assigned areas in-stock, clean, shoppable, and safe.
• Work with management and team members to achieve sales goals.
• Process customer purchases using the point-of-sale system.
• Process refunds and exchanges according to established guidelines.
• Follow cash, check, and credit-card acceptance procedures.
• Create price tags and merchandise signs.
• Stock, tag, and display merchandise.
• Act and work consistently with the company’s core values.
• Understand and comply with the company’s safety processes.
• Answer telephone calls according to company guidelines.
• Assist in other areas of the store as needed.
• Work accurately in a fast-paced environment.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed