Retail Sales Associate - Part Time

Sunnyside•Lancaster, PA

About The Position

The Wellness Advisor at a Sunnyside dispensary advises recreational and medicinal customers and caregivers on choosing cannabis products suited to their needs, while representing Cresco Labs’ mission to normalize and professionalize cannabis. The role uses customer service, product knowledge, and compliance with state and company regulations to provide a high-quality customer experience. Advisors support the customer lifecycle from check-in and consultation through order fulfillment and checkout, with regulatory compliance central to all tasks. The position offers training in cannabis products and industry compliance, customer interactions, and consultative, personalized selling. It combines customer service, problem solving, inventory management, teamwork, and technical skills. Part-time schedules are 15–25 hours per week and are typically based around peak hours. Dispensaries are generally open seven days a week, and flexibility to work opening and closing shifts, weekends, and holidays is valued.

Requirements

High school diploma or equivalent.
At least one year of customer service experience.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and the ability to engage with customers.
Ability to learn and professionally apply technical and product-related information in a consultative manner.
Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
Must be at least 21 years of age.
Must comply with all legal and company regulations for working in the industry.
Must be legally authorized to work in the United States permanently without current or future employment-based visa sponsorship.

Nice To Haves

Retail or hospitality experience.

Responsibilities

Greet customers and provide a high-quality experience.
Build customer relationships by asking about and listening to their needs, and foster a welcoming and reassuring environment.
Educate customers about cannabis products and their varying effects to assist with product selection.
Use effective selling and cross-selling techniques to build customer baskets.
Verify customers’ documentation and identification.
Help verify the accuracy of customer orders and dispense them in a timely manner.
Label and package customer orders.
Handle cash accurately in the company Point of Sale system and follow Standard Operating Procedures.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with regulatory requirements and company standards.
Perform routine inventory counts.
Keep product stock organized and compliant with regulations.
Assist managers with organizing sales-floor merchandise and product displays.
Follow company procedures for store security and safety compliance.
Help keep the store organized and clean for customers and team members.
Escalate employee or customer issues to management.