Part-Time Retail Sales Associate

Live Parallel•Orlando, FL

13d

About The Position

Retail Sales Associates care for patients and customers in Surterra Wellness retail locations, serving as product and industry experts who provide knowledgeable, exceptional service and help create an inclusive store environment. Surterra Wellness is a retail brand under Parallel, a multi-state cannabis company operating in Florida, Massachusetts, and Texas. Associates provide cannabis product guidance, support patient intake and order fulfillment, maintain accurate records in accordance with applicable regulations, protect sensitive patient information, resolve or escalate customer concerns, and keep the store clean. The position involves part-time work of approximately 15–20 hours per week. Shifts are typically 3–5 hours, with availability required for at least two evenings and one weekend day.

Requirements

Must be at least 21 years old.
High school diploma or equivalent.
Valid government-issued photo ID.
Must be flexible regarding work schedule, including evenings, weekends, and holidays; availability is required for at least two evenings and one weekend day.
One year of experience in retail or a related customer-service-critical industry.
Proficient with Microsoft Office Suite.
Strong attention to detail and ability to multitask and manage time effectively.
Excellent communication and organizational skills.
Ability to manage difficult situations and resolve them in a timely, professional manner.
Ability to operate a computer and other office machinery constantly.
Must be able to remain stationary for prolonged periods during a shift.
Ability to assist with lifting stock and materials and occasionally retrieve products or materials around the store.

Nice To Haves

Experience in the cannabis industry.

Responsibilities

Provide customer service that exceeds expectations and builds long-term rapport using the established service model.
Discuss patients’ therapy goals and provide cannabis recommendations covering product effects, potency, dosing, consumption methods, and administration.
Participate in patient intake and enter and maintain required paperwork and patient records.
Receive, prepare, and complete patient orders and sales accurately using the point-of-sale system.
Maintain accurate activity and customer records in accordance with state, local, and federal regulations.
Protect the privacy and confidentiality of sensitive patient information in accordance with HIPAA requirements.
Escalate customer conflicts or complaints appropriately and foster patient relationships and loyalty.
Maintain store cleanliness daily.