Retail Sales Associate

Verizon • Kalamazoo, MI

3d • $16 - $21 • Onsite

About The Position

As a full-time Verizon Retail Sales Associate, you will work with a team in a Verizon retail store to help customers find technology products and services that meet their needs. You will generate retail sales, learn about customers’ needs through conversation, recommend complete solutions, and close sales using clear communication. The position also includes ongoing training and opportunities to develop skills in merchandising and inventory, reach current Verizon customers through outbound calls and text messages, and participate in off-site Verizon-sponsored community events.

The role is onsite at defined worksite location(s), with 40 scheduled hours per week. Employees must be willing to work evenings, weekends, and holidays, with schedules provided four weeks in advance, and to pick up additional shifts during peak periods. Compensation is $16.00–$21.00 per hour in base pay, plus individual sales commissions. The posting describes potential annual commissions of up to $18,000 for meeting sales goals, with additional earning potential for exceeding goals; compensation varies by geography, hours worked, and performance.

Requirements

• High school diploma or GED.
• At least one year of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays; schedules are provided four weeks in advance.
• Openness to picking up additional shifts, typically during summer, November through December, and/or peak vacation periods.

Nice To Haves

• Experience working in a commission-based environment.
• Demonstrated sales experience communicating with customers to find solutions.
• Customer service experience.

Responsibilities

• Generate retail sales by using knowledge and enthusiasm for technology and providing customer service.
• Identify customer needs by building connections and asking questions.
• Recommend products and solutions that address customers’ needs.
• Close sales by communicating solutions clearly and intuitively.
• Participate in ongoing training and develop skills in merchandising and inventory operations.
• Place outbound calls and send text messages to current Verizon customers interested in products and services.
• Engage with the community at off-site Verizon-sponsored events to develop a customer base.

Benefits

• Medical, dental, and vision coverage.
• Verizon 401(k) plan with matching contributions up to 6% of eligible contributions, qualified student loan repayments, or a combination of both.
• Sales recognition programs and incentives, which have included travel, gifts, and other rewards.
• Five weeks of paid time off, including vacation, holidays, and personal days.
• Paid parental leave for eligible new parents, with up to 8 weeks and potentially up to 16 weeks for the birthing parent when paired with short-term disability.
• Tuition assistance of up to $8,000 per year.
• Discounts of up to 50% on Verizon products and services.
• Additional employee discounts on attractions, automotive, travel, and more.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection.
• Pet insurance.
• Group home and auto insurance.
• Up to 8 company-paid holidays per year and up to 6 personal days per year, as described in the benefits section.
• Adoption assistance.
• Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED