Tandy Leather Retail Sales Associate-132

Tandy Leather Factory•Louisville, KY

11d•Onsite

About The Position

As a Retail Sales Associate at Tandy Leather, you welcome and assist customers in person and over the phone, help maintain the store’s presentation, and provide exceptional customer service. The role is suited to friendly, outgoing, hardworking people interested in retail, crafting, and helping others learn leathercrafting. Previous sales experience is a plus but is not mandatory. You assist customers with product selection, answer questions, share product knowledge, and recommend products. You also support store operations by processing transactions, receiving and stocking merchandise, maintaining inventory accuracy, following opening and closing procedures, preparing displays and signage, and keeping the retail space clean and organized. You learn about leathercraft products and demonstrate their features and uses, with the willingness to learn and teach customer classes.

Requirements

Motivation to provide exceptional customer service and achieve retail sales.
Personable communication and ability to engage with a diverse range of customers.
Ability to work efficiently both independently and as part of a team while remaining self-motivated.
Adaptability and ability to thrive in a fast-paced environment, switching between multitasking and focused tasks.
Willingness to work varying schedules, including weekends and holidays, based on business needs and seasonality.
Physical ability to remain on the sales floor for extended periods, move and handle merchandise and fixtures, and perform the job functions.
Basic computer skills.
Excellent written and verbal communication skills.

Nice To Haves

Previous sales experience.
Interest in retail, crafting, and leathercrafting.

Responsibilities

Greet customers in person and over the phone in an engaging and professional manner.
Help customers select products, answer questions, share product knowledge, and recommend Tandy products.
Listen to customer needs, make suggestions, and work to close sales.
Notify customers when orders are ready for pickup or provide order status updates, and ensure customers receive their receipts and items.
Process purchases and returns using the POS system and internal computer systems.
Receive and stock merchandise and help maintain inventory accuracy.
Follow opening and closing procedures, prepare displays and signage, and keep the retail space clean and organized.
Create or update customer profile records.
Alert management to potential security issues.
Learn product attributes and demonstrate product features, functions, and purposes to customers.
Be willing to learn and teach classes to customers.
Perform other duties as assigned to support store operations.
Follow company guidelines, policies, and procedures.