Tandy Leather Retail Sales Associate-132
About The Position
As a Retail Sales Associate at Tandy Leather, you greet and assist customers in person and over the phone, provide product knowledge, recommend products, and help customers select items. You contribute to sales by listening to customer needs and making helpful suggestions. You also support store operations by processing purchases and returns, handling merchandise and inventory, maintaining displays and a clean, organized sales floor, updating customer profiles, and following store procedures. The role includes learning about leathercraft products and being willing to teach customer classes. Previous sales experience is a plus but is not required.
Requirements
- Motivation to provide exceptional customer service and achieve retail sales.
- Personable communication and ability to engage with diverse customers.
- Ability to work efficiently independently and as part of a team while remaining self-motivated.
- Adaptability in a fast-paced environment, including switching between multitasking and focused tasks.
- Willingness to work varying schedules, including weekends and holidays, based on business needs and seasonality.
- Physical ability to remain on the sales floor for extended periods, move and handle merchandise and fixtures, and perform job functions.
- Commitment to following company guidelines, policies, and procedures.
- Basic computer skills.
- Excellent written and verbal communication skills.
Nice To Haves
- Previous sales experience is a plus.
- Passion for retail and crafting, and a desire to help others learn leathercrafting.
Responsibilities
- Greet customers in person and over the phone, providing engaging and professional service.
- Help customers select products, answer questions, share product knowledge, and recommend Tandy products.
- Listen to customer needs, make helpful suggestions, and work to close sales.
- Notify customers when orders are ready for pickup or provide status updates, and ensure they receive receipts and items.
- Process purchases and returns accurately using the POS system and internal computer systems.
- Assist with receiving and stocking merchandise and maintaining inventory accuracy.
- Follow opening and closing procedures, prepare displays and signage, and maintain a clean, organized retail space.
- Create or update customer profile records.
- Alert management to potential security issues.
- Perform other duties as assigned to support store operations.
- Learn product attributes and demonstrate product functions and purposes to customers.
- Be willing to learn and teach customer classes about leathercrafting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
