Retail Sales Associate Part Time

BJ's Wholesale Club • West Hartford, CT

9d • Onsite

About The Position

The Retail Sales Associate promotes BJ’s membership programs by acquiring, renewing, upgrading, and cross-selling memberships and related offerings. The role also supports members with returns, exchanges, pick-ups, BOPIC orders, credit card applications, product lookups, and general questions. The associate delivers courteous, efficient service, resolves or escalates member concerns, follows club policies and procedures, and helps maintain a safe, clean, organized, and well-stocked club. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Prior front-line/customer service or sales experience is preferred.
• Results-driven, with demonstrated success in achieving goals.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Basic math skills.
• Computer proficiency.
• Prior front-line/customer service experience or previous sales experience.

Responsibilities

• Promote BJ’s membership value proposition, including acquisition, retention, perks, and the member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
• Work toward business-established benchmarks and results for goal achievement.
• Understand BJ’s membership options and co-brand credit card.
• Provide member assistance with memberships, credit card applications, general questions, issues, returns, exchanges, product lookups, and pick-ups.
• Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt/resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist with Buy Online and Pick Up In Club (BOPIC) orders.
• Maintain club policies and procedures and support a safe, positive environment.
• Work with the team to meet GOLD member and club standards, including greeting members, maintaining stocked merchandise and accurate signage, and keeping the club clean and organized.
• Access and read department production and/or financial performance reports and understand how execution affects business results.
• Perform other assigned duties, including working in other departments as needed.

Benefits

• Weekly pay.
• Daily Pay access to earned wages before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans.
• Optional dental and vision plans.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with a company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan, with shares available at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed