Retail Sales Associate - Part Time

Curaleaf•Reisterstown, MD

5d•Onsite

About The Position

Curaleaf is hiring a part-time Retail Sales Associate to represent the brand and help customers explore cannabis products. The role focuses on delivering welcoming, informative, inclusive, and engaging service, offering personalized product guidance, and building trust with customers in a fast-paced retail environment. Associates also contribute to store operations, inventory, sales goals, and a positive team atmosphere.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role focused on service and satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Availability for varied shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills.
Strong multitasking skills and ability to shift priorities.
Comfort with technology and willingness to learn new tools.
Time management and organizational skills.
Effective de-escalation skills and a calm, solution-oriented approach to customer concerns.
Basic math and computer application proficiency.
Positive, proactive approach to resolving customer issues.
Strong conflict resolution skills and ability to remain composed under pressure.
Initiative, a team-first attitude, and readiness to support store leadership.
Ability to build rapport and maintain customer relationships.
Collaborative approach and commitment to working well within a team.

Nice To Haves

Sales experience focused on tracking KPIs and meeting targets.
Familiarity with e-commerce systems and order fulfillment.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests professionally and provide an exceptional customer experience.
Build customer relationships, ask questions, and offer personalized product advice.
Address customer concerns and resolve issues to support satisfaction.
Encourage customer loyalty by enrolling guests in rewards programs.
Work with the team to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow procedures and regulations.
Check IDs, update customer profiles, and process transactions accurately.
Keep the store clean, organized, and stocked in the sales floor and backroom.
Support inventory tasks, including restocking, fulfilling online orders, and counting products.
Meet and exceed daily sales goals through upselling, trust-building, and product knowledge.
Highlight promotions, deals, and complementary products at checkout.
Stay informed about promotions and product updates.
Adapt to a fast-paced and changing retail environment and take on additional duties as needed.