Retail Sales Associate Part Time

BJ's Wholesale Club•Hamilton, NJ

5d•Onsite

About The Position

The Retail Sales Associate promotes and sells BJ’s membership programs, including acquisitions, renewals, upgrades, and cross-selling, while providing efficient and courteous service to members. The role also handles merchandise returns, exchanges, pick-ups, general inquiries, and support for Buy Online and Pick Up In Club (BOPIC) orders. Team members follow club policies and procedures, contribute to a safe and inclusive environment, and work collaboratively to meet business goals and maintain daily club standards. The position requires regular, predictable, full attendance. Work is primarily indoors, often spent standing on hard surfaces, with occasional bending, reaching, handling, pulling, or stooping to examine or scan merchandise. The role may occasionally involve lifting objects up to 50 pounds and, with assistance, moving heavier or awkward objects. There is infrequent exposure to temperature extremes and loud noises, and occasional contact with cleaning agents.

Requirements

Regular, predictable, full attendance is an essential function of the job.
Prior front-line or customer service experience is preferred.
Previous sales experience is preferred.
Results-driven, with proven success in achieving goals.
Basic math skills are preferred.
Computer proficiency is preferred.
Ability to occasionally lift objects up to 50 pounds; heavier or awkward objects may require assistance.

Nice To Haves

Prior front-line or customer service experience.
Previous sales experience.
Basic math skills.
Computer proficiency.
Familiarity with AI tools, including ChatGPT.

Responsibilities

Promote BJ’s value proposition for membership acquisition, retention, perks, and the member experience.
Actively pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
Work toward goals established by business benchmarks and results.
Understand BJ’s membership options and co-brand credit card.
Serve as a first point of contact for membership and credit card applications, general questions, issues, merchandise returns, exchanges, product lookups, and pick-ups.
Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt or resale status.
Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
Assist members with BOPIC orders.
Maintain club policies and procedures.
Work in other departments and perform other duties as assigned.
Deliver GOLD member service standards: Greet, Anticipate, Appreciate; provide fast, friendly service; and support full, fresh, clean club standards.
Work with the team to maintain daily club standards, including stocking items, executing promotional plans, maintaining accurate signage, and keeping the club clean and organized.
Understand how to access and read department production or financial performance reports and how consistent execution affects business results.
Support company policies, procedures, compliance, safety, inclusion, collaboration, and teamwork.

Benefits

Weekly pay.
Access to earned pay before payday through Daily Pay; fees may apply.
Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Medical plan options.
Optional dental insurance.
Optional vision insurance.
Health Savings Account (HSA) options.
Flexible spending account options.
401(k) retirement savings plan with a company match for team members age 18 and older.
Employee Stock Purchase Plan, allowing eligible team members to purchase BJ’s common stock at a 15% discount through after-tax payroll deductions.