Retail Sales Associate, Hawthorne Center - Full Time

Macy's • Vernon Hills, IL

8d • Onsite

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with suitable products and services. You work on the sales floor and in fitting rooms, using product knowledge and customer engagement to meet sales goals and build customer loyalty. The role also involves keeping the shopping space clean, organized, and inviting.

Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. Throughout the day, they welcome and assist customers, maintain the sales floor and fitting rooms, update signs and pricing, support merchandise moves, and share Loyalty program benefits. Colleagues work collaboratively, strive to improve, and contribute to individual and store results.

This is a full-time role, typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Availability for days, evenings, weekends, and holidays is required.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Interest in meeting sales goals, meeting people, learning about them, and sharing information.
• Resourcefulness and ability to adapt to changing priorities.
• Ability to work independently and contribute to a team.
• Ability to use electronic devices, including handheld equipment and cash registers, and process register transactions.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Engage customers with genuine hospitality and learn about their needs.
• Offer personalized product and service recommendations and use product knowledge to support sales.
• Work toward daily sales goals through customer engagement and effective selling behaviors.
• Build customer relationships and encourage loyalty.
• Review sales goals, new arrivals, top-selling items, trends, and promotions.
• Keep the sales floor and fitting rooms clean, organized, and shoppable.
• Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
• Share the benefits of the Loyalty program and provide a courteous, complete customer experience.
• Collaborate with colleagues and contribute to individual and store results.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed