Retail Sales Ambassador - Tailored Clothing, Hawthorne Center - Full Time

Macy's • Vernon Hills, IL

2d • $16 - $22 • Onsite

About The Position

As an Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele and serve as the expert for the vendor, brand, or area you represent. You communicate customer needs and shopping patterns to leadership and vendor partners, and execute strategic merchandising initiatives. The role also involves providing an exceptional customer experience, supporting vendor relationships and events, maintaining the sales floor, and building brand-specific clientele.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic and positive attitude.
• Vision and creativity.
• Ability to work independently and as part of a team, with excellent time-management skills.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Excellent verbal, written, and interpersonal communication skills, including the ability to collaborate across departments.
• Comfort using computers, mobile devices, and radio-frequency equipment.
• Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to lift at least 30 pounds and perform the physical activities described for the role.

Responsibilities

• Provide an exceptional customer experience by making the customer the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Communicate customer needs and shopping patterns to leadership and vendor partners.
• Execute strategic merchandising initiatives for the vendor, brand, or area.
• Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.

Benefits

• Competitive pay
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed