Retail Sales Ambassador - Tailored Clothing, Hawthorne Center - Full Time

Macy's•Vernon Hills, IL

2d•Onsite

About The Position

The Retail Sales Ambassador drives sales by building customer connections, sharing vendor product knowledge, recommending additional products, and cultivating repeat clientele. The Ambassador serves as an expert for an assigned vendor, brand, or area; communicates customer needs and shopping patterns to store leadership and vendors; and carries out strategic merchandising initiatives. This full-time role is typically scheduled for 30 or more hours per week, depending on business needs and colleague availability.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic, positive attitude, with vision and creativity.
Self-starter able to work independently and as part of a team, with excellent time management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal, written, and interpersonal communication skills, with ability to collaborate across departments.
Comfort with computers, mobile devices, and frequent use of radio-frequency equipment.
Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to lift at least 30 pounds; stand for at least two consecutive hours; and perform constant moving, reaching, stooping, kneeling, crouching, and ladder climbing.
Color vision and ability to reach above eye level.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide an exceptional customer experience by making the customer the priority.
Greet customers, recommend products, and upsell.
Act as a liaison between designated vendors, personal stylists, and the store leadership team.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement practices to drive sales, turn, and gross margin above the company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Foster an accepting and respectful environment that strengthens relationships and authentic connections with colleagues, customers, and communities.
Communicate customer needs and shopping patterns to leadership and vendors.
Execute strategic merchandising initiatives for the assigned vendor, brand, or area.

Benefits

Competitive pay and benefits.
Health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.