Retail Sales Associate - Part Time

Sunnyside•Greensburg, PA

11d

About The Position

The Wellness Advisor at Sunnyside advises recreational and medicinal customers and caregivers on selecting cannabis products suited to their needs. The role represents Cresco Labs’ mission to normalize and professionalize cannabis and uses customer service, product knowledge, and compliance with state regulations to provide a high-quality customer experience. Responsibilities span the customer lifecycle, from check-in and consultation through order fulfillment and checkout, with regulatory compliance central to all tasks. The position offers opportunities to learn cannabis product knowledge and industry compliance standards, develop skills for varied customer interactions, and deliver consultative, personalized sales service. It also combines problem solving, inventory management, teamwork, technical skills, and customer service. Dispensaries are typically open seven days a week. Part-time schedules are 15–25 hours per week and are generally based around peak hours, with flexibility across opening and closing shifts, weekends, and holidays.

Requirements

High school diploma or equivalent.
At least one year of customer service experience.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and the ability to engage with customers.
Ability to learn and professionally apply technical and product-related information in a consultative manner.
Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
Must be at least 21 years old.
Must comply with all legal and company regulations for working in the industry.
Must be legally authorized to work permanently in the United States without current or future employment-based visa sponsorship.

Nice To Haves

Retail or hospitality experience.

Responsibilities

Greet customers and provide a high-quality experience.
Build customer relationships by asking about and attentively listening to customer needs, while fostering a welcoming and reassuring environment.
Educate customers about cannabis products and their varying effects to help them make product selections.
Use effective selling and cross-selling techniques to build baskets.
Verify customer documentation and identification.
Help verify that orders dispensed to customers are accurate and completed in a timely manner.
Label and package customer orders.
Handle cash accurately in the company’s Point of Sale system and follow Standard Operating Procedures.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with state regulations and company standards.
Perform routine inventory counts.
Keep product stock organized and compliant with regulations.
Help managers organize sales-floor merchandise and product displays.
Follow company procedures for store security and safety compliance.
Help keep the store clean and organized for customers and the team.
Escalate employee or customer issues to management.