Retail Sales Associate - Part Time

Sunnyside•Tamarac, FL

About The Position

The Wellness Advisor at Sunnyside advises recreational and medicinal customers and caregivers on selecting cannabis products that meet their needs, while representing Cresco Labs’ mission to normalize, professionalize, and revolutionize cannabis. The role uses customer service, product knowledge, and compliance with state and company regulations to provide a high-quality customer experience, managing the customer lifecycle from check-in and consultation through order fulfillment and checkout. The position offers training in cannabis product knowledge, industry compliance, customer interactions, and consultative, personalized selling. It combines customer service, problem solving, inventory management, teamwork, and technical tasks. Dispensaries are typically open seven days a week; part-time schedules are 15–25 hours per week and are generally based around peak hours. Employees should be flexible to work opening and closing shifts, weekends, and holidays.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and ability to engage with customers.
Ability to learn and apply technical and product-related information in a professional, consultative manner.
Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
Must be at least 21 years old.
Must comply with all legal and company regulations for working in the industry.
Must be legally authorized to work in the United States permanently without current or future employment-based visa sponsorship.

Nice To Haves

Retail or hospitality experience.

Responsibilities

Greet customers and provide a welcoming, high-quality experience.
Build customer relationships by asking about and listening to their needs.
Educate customers about cannabis products and their varying effects on the human body to assist with product selection.
Use effective selling and cross-selling techniques.
Verify customer identification and other required documentation.
Help verify order accuracy and ensure orders are dispensed in a timely manner.
Label and package customer orders.
Handle cash accurately in the company’s Point of Sale system in accordance with standard operating procedures.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with state regulations and company standards.
Perform routine inventory counts and keep product stock organized and compliant.
Help managers organize sales-floor merchandise and product displays.
Follow store security measures and safety requirements.
Help keep the store clean and organized for customers and team members.
Escalate employee or customer issues to management.