Retail Sales Associate - Womens Shoes, Quaker Bridge Mall - Full Time

Macy's•Lawrenceville, NJ

4d•Onsite

About The Position

As a Retail Selling Colleague in Women’s Shoes, you combine results-focused selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, offer personalized recommendations, connect them with appropriate products and services, and use product knowledge and a personal approach to build trust, meet sales targets, and inspire loyalty. The role includes customer engagement and sales, helping customers in the sales area and fitting room, and maintaining a clean, organized, inviting shopping space. Colleagues also support one another through honesty, care, and collaboration, and work to improve their individual and store results. At the start of the day, colleagues review sales goals, learn about new arrivals and top-selling items, and keep up with trends and promotions. During the day, they welcome and assist customers, build relationships, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, ensure customers have what they need, and conclude interactions with a sincere thank-you. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture; ability to adapt to changing priorities and work independently as well as with a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Provide warm, personalized customer service and product recommendations.
Engage customers and use smart selling behaviors to meet sales goals and build customer loyalty.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
Update signs and pricing and support merchandise moves as needed.
Learn about new arrivals, top-selling items, trends, and promotions.
Collaborate with colleagues to serve customers and achieve individual and store results.
Use the register and other technology to process transactions.
End customer interactions with a sincere thank-you and ensure customers have what they need.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice