Part-Time Retail Sales Associate
About The Position
Retail Sales Associates care for patients and customers as product and industry experts in Surterra Wellness retail locations. They provide knowledgeable, exceptional service and help ensure stores are welcoming to everyone. This position is scheduled for one day per week on Sundays, from 10:45 a.m. to 6:15 p.m., with the possibility of picking up additional shifts when available. Compensation is hourly plus tips. Surterra Wellness is a retail brand under Parallel, a multi-state cannabis company operating in Florida, Massachusetts, and Texas. The role involves advising customers and caregivers on cannabis products, supporting patient intake and order processing, maintaining accurate and confidential records, resolving customer concerns, and keeping the store clean.
Requirements
- Must be at least 21 years old.
- High school diploma or equivalent.
- Valid government-issued photo ID.
- Must be flexible regarding work schedule, including evenings, weekends, and holidays.
- One year of experience in retail or a related industry where customer service is critical.
- Ability to operate a computer and other office machinery continually.
- Strong attention to detail and ability to multitask and manage time effectively.
- Excellent communication and organizational skills.
- Ability to manage difficult situations and resolve them in a timely, professional manner.
- Proficiency with Microsoft Office Suite.
Nice To Haves
- Experience in the cannabis industry.
Responsibilities
- Provide service that exceeds customer expectations and build rapport using the established customer service model.
- Recommend cannabis products to customers and caregivers, discussing therapy goals, product effects, potency, dosing, consumption methods, and administration.
- Participate in patient intake and enter and maintain appropriate paperwork and patient records.
- Receive, prepare, and complete patient orders and sales accurately using point-of-sale systems.
- Maintain accurate records in accordance with state, local, and federal regulations.
- Protect sensitive patient information and maintain privacy and confidentiality in alignment with HIPAA requirements.
- Escalate customer conflicts or complaints appropriately and support lasting patient relationships and brand loyalty.
- Maintain store cleanliness daily.
Benefits
- Employee discount.
- Paid time off.
- Paid parental leave.
- Flexible work arrangements.
- 401(k) enrollment.
- Pet insurance.
- Tuition reimbursement programs.
- Full medical, vision, and dental benefits for full-time employees only.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
