Seasonal Retail Sales Associate - Fine Jewelry, Southcenter

Macy's•Tukwila, WA

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued customer experiences. You use knowledge of precious metals, gemstones, luxury brands, craftsmanship, and current trends to educate customers and help them choose items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of clienteling tools. You work toward sales goals while promoting loyalty, credit, and warranty or protection programs. You support inventory, fulfillment, merchandise presentation, and special events, and help ensure merchandise is secure and accurately processed. You collaborate with colleagues to meet sales goals and maintain operational excellence. The role is seasonal and requires flexible availability, including days, evenings, weekends, and holidays. Schedules depend on business needs and colleague availability; all schedules include weekend shifts. The posting describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week, but does not specify this role’s schedule category.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, digital tools, and handheld equipment effectively.
Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Welcome customers and provide personalized, knowledgeable service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend jewelry and watches suited to their tastes, preferences, and budgets.
Build customer relationships through consultative selling, hospitality, and clienteling tools.
Meet and surpass daily sales goals and achieve client and protection-plan goals.
Promote loyalty benefits, credit accounts, warranties, and protection plans.
Use point-of-sale technology and digital shopping tools to support transactions and the customer experience.
Maintain a clean, organized, shoppable sales floor and ensure merchandise is accurately processed, presented, stored, replenished, and priced.
Support inventory and fulfillment activities, merchandise moves, and asset-protection compliance.
Participate in vendor training, sales events, and special events; stay informed about new arrivals, promotions, and trends.
Collaborate with colleagues to achieve store results and uphold operational excellence.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice