Seasonal Retail Sales Associate - Fine Jewelry, Southcenter
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, luxury brands, and craftsmanship to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. The role requires flexible availability, including days, evenings, weekends, and holidays; schedules include weekend shifts and depend on business needs and colleague availability. The posting identifies this position as seasonal.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to perform the listed physical requirements, including standing for at least two consecutive hours and lifting at least 25 pounds.
Responsibilities
- Welcome customers and provide personalized, knowledgeable service, recommendations, and assistance with fittings and digital shopping tools.
- Use product knowledge to educate customers about fine jewelry, precious metals, gemstones, and luxury brands, and help them choose products suited to their preferences and budgets.
- Build client relationships and loyalty through consultative selling and use of clientele tools.
- Meet and surpass daily sales goals and achieve client and protection plan goals.
- Promote loyalty, warranty, and protection plans, and share loyalty benefits and offers.
- Acquire new customers by opening credit accounts and explaining loyalty benefits.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Support inventory, fulfillment, processing, presentation, organization, storage, replenishment, and merchandise moves.
- Maintain an organized, clean, accurate, and shoppable sales floor, including updating signs and pricing.
- Follow asset protection requirements and ensure merchandise security and accuracy.
- Participate in sales events, vendor training, and ongoing product education.
- Collaborate with teammates and support special events and operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
